Can I Pause My Pay Advantage Account?

If your business is taking a break, you don't need to close your Pay Advantage account. While there isn't a pause feature, you can request to have your minimum monthly spend waived for a set period.

This can be helpful if your business is temporarily closed, relocating, operating seasonally or taking a break from trading.

What happens while my account is inactive?

If we approve a temporary waiver of your minimum monthly spend:

• Your Pay Advantage account remains open.

• Your customers, Direct Debit plans and account settings are retained.

• You won't be charged the minimum monthly spend during the approved waiver period.

• You can resume processing payments whenever you're ready, without needing to set up a new account.

Please note: A minimum monthly spend waiver does not automatically pause scheduled payments or disable your account. Other applicable transaction fees may still apply.

How do I request a minimum monthly spend waiver?

Simply contact our Support Team via live chat, email or by calling 1300 641 310.

When contacting us, please provide:

• Your business name.

• The reason you're taking a break.

• How long you expect to be inactive.

Our team can review your request and assist with arranging a temporary waiver.

What should I do before taking a break?

If you won't be trading for a while, we recommend reviewing any scheduled payments to ensure customers aren't charged unexpectedly.

• Active Direct Debits: Place payments on hold, skip upcoming instalments or cancel plans that shouldn't continue during your break.

• Recurring payment requests: Review and stop any payments that are no longer required.

• Xero invoices: Check any automated payment arrangements and adjust them if necessary.

Remember, your scheduled payments will continue unless you make changes to them.

What if I want to close my account permanently?

If you're permanently closing your business or no longer need Pay Advantage, you can request to close your account instead.

For security reasons, the account holder will need to call our Support Team on 1300 641 310 to arrange the closure.

For more information, see How do I cancel my Pay Advantage account?.