How can we help you?
Search for any helpful articles from our team to find an answer to your question.
Credit Cards
Helpful guides covering credit and debit card payments, including processing fees, card surcharging, payment options and managing card transactions through Pay Advantage.
Direct Debit & Recurring Payments
Direct Debits, Recurring Payments and Subscriptions
Payment Requests and Links
Helpful guides covering payment requests and links, including how to create, send and track requests so customers can make secure online payments.
Pay ID
Helpful guides covering PayID, including how to create and manage PayIDs, receive fast bank payments and track transactions through Pay Advantage.
PayTo
Helpful guides covering PayTo, including how to create and manage payment agreements, collect secure real-time bank payments and track their status through Pay Advantage.
API Reference
Documentation, Resources, Connecting Apps & Webhooks
Integrations / Plugins
Payment portal, Xero, Wordpress & WooCommerce
Getting Started
Set-up your account & get started with some introduction videos for our product
Payments and Settlements
Helpful guides covering payments and settlements, including processing times, payment statuses, settlement schedules and reconciling funds received through Pay Advantage.
Customers & Accounts
General account management & help with customer management
Payment Enquiries, Disputes and Chargebacks
Information, templates and guides on understanding how payment enquiries work, the chargeback process and how to put your best foot forward when defending a transaction dispute
Preparing for the Surcharge Ban
Preparing for the Surcharge Ban