Customer Experience
- Send Your Customer a Payment Receipt
- Send Your Customer a Refund Receipt
- Send Your Customer a Payment History Report
- What Your Customer Sees When Authorising a Payment Request Link
- What Your Customer Sees When Authorising a Digital Direct Debit
- How Your Customer Changes Their Payment Details for an Active Direct Debit
- I'm Paying a Business — How Do I Stop, Cancel or Change My Direct Debit?For payers: how to cancel, stop or update the payment details on a direct debit collected through Pay Advantage.
- I Don't Recognise a Charge From Pay Advantage on My StatementFor payers: how to identify which business charged you through Pay Advantage and what to do next.