Your Pay Advantage service is provided to you via a secure cloud-based client portal. This portal provides all the tools you need to get the most out of your service and allows you to:
- Manage customers
- View payments
- Generate BPAY Reference numbers
- Setup Direct Debit Schedules for your customers
- Print & Export reports
- View your billing information
- Control security
Before you can receive any payments you will need to complete our Business Verification, located on your Dashboard.
Once submitted, this goes to our New Client Approvals Team for verification.
Setting up your customers
Create customers and manage and edit their details. Create and search for your own custom fields. This can be done;
- Manually as you go; either from the Create button in the left hand side menu panel, Add a Customer button on your Dashboard or whilst creating a new Direct Debit.
- By importing a CSV file, read how to do this here
- Using our hosted webpage which links into you own website
- Merge your contact list from Xero by connecting it with your Pay Advantage account
Once your customers are created you have the option of generating a BPAY reference number or creating a direct debit for the customer. For more information/instructions, please click here: Customer Management
BPAY is the perfect way to receive payments from your customers Savings, Visa or Mastercard accounts.
To allow customers to make payments to your business using BPAY you can:
- Verbally give your customers the BPAY Biller Code & Reference number
- Include the BPAY Logo, Biller Code and Reference on your invoices
- Email your customers their BPAY Biller Code and Reference via the customer profile.
Once your customers have been given their unique Biller Code and Reference you can start receiving payments. Any payments received will be displayed under the customers payment tab or from the main payment tab. For more information/instructions, please click here.
Use Direct Debits to take regular instalments from your customers with flexible scheduling and control. Payments can be made from a bank account or credit card; this can be changed at any time. You have the option to on-charge certain fees to customers.
Frequencies can be weekly, fortnightly, monthly or quarterly. We debit from bank accounts and credit cards. Direct Debits can be authorised by Paper, Paperless/Electronic and Variable Authorities.
These Authorities are a legally binding agreement between you, your customer and us and contains the terms and conditions relating to the direct debit. For more information/instructions, please click here.
You are permitted to place your own logo on the Direct Debit Request form however you can not change any of the terms and conditions.
Please be aware that if the Direct Debit Request form is not correctly completed, not signed or appears to be tampered with then the Direct Debit will be rejected.
If the amount is $1000 or more a fortnight for the Direct Debit then Pay advantage requires your customers I.D to be attached to the Authority form.
Quickly process debit/credit card payments from any modern smartphone, tablet or desktop without hardware terminals or phone attachments. Record customers card details for future payments.
Our Virtual Terminal is located in your online account, which is perfect for one-off, on the go payments or over the phone debit/credit card payments. You simply click on Virtual Terminal, add in your Customer and their card details and click apply.
You can print or email a payment receipt for your Customer.
Payment Requests let you email, sms or share a link with a customer to make a secure payment online. Customers can enter their card details directly through their own device.
Receiving Payments into your bank account
BPAY payments that are made by your customers before their banks specified cut off time on a business day will generally appear within Pay Advantage after 9.00am the following day (please not that payments can take up to 48 hours). Depending on your plan these funds will generally be settled to your bank account on the next business day from receipt of the payment.
Direct Debit payments are processed at various times throughout the day. Once a Direct Debit payment has been processed it will appear in your payments list. Direct Debit payments take 3 business days before being cleared, and are settled to your nominated account the first business day after funds have cleared.
You will receive a single credit into your nominated bank account containing the total of all payments due to be credited for a particular business day. You can then view the listing of payments relating to a particular credit from the secure client panel under the Account tab. You can also receive notifications via email when a credit is made to your bank account.
You can read more about how we deal with Settlements and our Clearing Process here.
Fees and Charges
Any fees relating to payments on your account will be debited from your nominated bank account on a Friday or the next business day. An email notification can be sent to you information you of the amount debited. Invoices can be viewed and printed via the secure client service.