Business Verification

After creating your Pay Advantage account, you’ll need to provide information about your business and how you intend to use our services. This step is required before you can start accepting and processing payments. You can access the business verification directly from your dashboard in Pay Advantage.

What happens after you submit your verification information?

Once you complete your business verification survey, we will validate the information provided. As we deal with financial services, various checks are required, which can take time. While we aim to complete the process as quickly as possible, verification typically takes 1–3 business days.

During this process, you will also receive:

• An email with a link to verify your bank account via Illion.

• An SMS to complete an identity check.

Please ensure you are available to take a call from us during the verification process, as we must speak directly with the account holder to approve the account.

Common reasons for delays in approving new accounts

• We tried to call the number you provided, but no one answered. (We cannot approve an account without speaking to you.)

• Incorrect or invalid information submitted.

• Issues with your business name, ABN, or ACN.

• Owners/directors/partners information is incorrect or cannot be verified.

• Incorrect ID submitted.

• Phone, website, or social media information is incorrect.

Do we support all businesses?

We aim to serve as many clients and industries as possible. However, as a regulated financial service provider, we must comply with government regulations and the requirements of our scheme and banking partners.

Some industries carry additional risks that may affect our ability to support new clients.

We may not be able to provide a service if:

• Your business operates in an industry we are not licensed to support.

• Your business falls under a restricted category.

• Scheme or banking obligations prevent onboarding.

• The nature or style of your business is incompatible with our services.

• We cannot verify all information you supplied.

If we are unable to provide a service, it is not a reflection on your business, and no adverse credit information will be recorded. You may wish to explore other payment providers.

Note: For operational reasons, we may not be able to provide specific details about why an account cannot be provisioned.

Related Articles

• Create New Pay Advantage Account from Existing Account
• Creating/Managing Users, Notifications & Permissions
• Getting Started with Pay Advantage