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Changelog

Credit Cards

RBA Payment Changes (October 2026). What It Means for Your Business Virtual Terminal Apple Pay and Google Pay American Express Acceptance Protecting Business Against Credit Card Fraud Payment Card Industry Data Security Standard (PCI DSS).

Direct Debit & Recurring Payments

Direct Debit - FAQ Create a Direct Debit Edit a Direct Debit Direct Debit Authority Form Authorising Direct Debits Direct Debit Statuses View All Direct Debits Dishonours & Fee Settings Direct Debit Charge Limits and Maximum Upfront Charges Recover Arrears Batch Debit Processing Uploading & Using Terms and Conditions through Digital Agreements Recurring Direct Debit Template - FAQ View All Recurring Direct Debit Templates Edit a Recurring Direct Debit Template Create a Recurring Direct Debit Template Payment Reminders for Direct Debit Bulk Direct Debit Changes How Pay Advantage Handles Failed Direct Debit Payments Can I Stop a Direct Debit Payment That's Already Pending?

Payment Requests and Links

Payment Requests Import Payment Requests from a CSV File

Pay ID

What's PayID Enabling PayID How to create a PayID payment PayID Implementation Options Sandbox Testing Why Was My Customer's PayID Payment Refunded?

PayTo

How to create a PayTo payment PayTo Pricing and Activation

API Reference

Integrations / Plugins

Getting Started

Payments and Settlements

Why Payments May Fail. Understanding how a bank processes transactions Understanding Dishonour Reasons Payments, Clearance Times & Settlements Payment Methods and Fee Settings Enable Discounts with Incentivised Payments Reports Exporting Payment & Settlement Reports Refunding a Payment Viewing Your Transaction Fee Summary What Happens if a Settlement Fails or Is Delayed?Why Is the Amount Settled Less Than the Amount My Customer Paid?Pay Advantage Fees Explained Why Are My Settlement Funds on Hold?

Customers & Accounts

Customer Settings & Alerts Deleting, Archiving & Restoring Customers Adding and Editing Customer Payment Accounts Adding Customers from your Hosted Pages Importing Customers from a CSV file

Payment Enquiries, Disputes and Chargebacks

Understanding Chargebacks Viewing and Actioning Chargebacks in Your Account

Preparing for the Surcharge Ban

We’re Here to Help You Prepare for the Card Surcharge Ban

Customers & Accounts

Customer Management

Customer Settings & Alerts
Deleting, Archiving & Restoring Customers
Adding and Editing Customer Payment Accounts
Adding Customers from your Hosted Pages
Importing Customers from a CSV file

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