Payments and Settlements
Helpful guides covering payments and settlements, including processing times, payment statuses, settlement schedules and reconciling funds received through Pay Advantage.
- Why Payments May Fail. Understanding how a bank processes transactions
- Understanding Dishonour Reasons
- Payments, Clearance Times & Settlements
- Payment Methods and Fee Settings
- Enable Discounts with Incentivised Payments
- Reports
- Exporting Payment & Settlement Reports
- Refunding a Payment
- Viewing Your Transaction Fee Summary
- What Happens if a Settlement Fails or Is Delayed?Why settlements can't be reprocessed individually and how failed settlements are retried.
- Why Is the Amount Settled Less Than the Amount My Customer Paid?How fees deducted from settlements and fees on-charged to customers explain differences between paid and banked amounts.
- Pay Advantage Fees Explained
- Why Are My Settlement Funds on Hold?Common reasons Pay Advantage holds settlement funds, how to see what's held, and how to get funds released.