Refunding a payment

Payments received via credit card or direct debit can be refunded directly back to the original credit card or bank account. Unfortunately there is no way to refund a BPAY payments.

To perform a refund simply click on the original payment to open the payment receipt.

You can only refund the full amount of the payment at this stage (partial refunds are planned for 2019).

You will see a refund button providing that the payment has:

- cleared

- not failed

- not part of a dispute

- not a bpay payment

Click on PAYMENTS from the left side menu panel

On the main page Click on the Search tab on the right hand side and enter in the dates required 
Under Settled click Settled YES > APPLY

Click on the payment you want to refund to open up the payment receipt

Click on REFUND PAYMENT > Enter a reason > REFUND.



Depending on how your account has been setup and if we have already deposited the funds to you we may need to recover the payment to fund the refund. As such refunds can take a few business days to clear and appear on the customers account.

You can monitor the status of a refund via the refund menu.



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