What is PayID

What is PayID and How Does It Work?

PayID is a fast, secure way for your customers to pay you directly from their bank account with no cards, no manual transfers, and no need to share sensitive banking details.

Instead of entering BSB and account numbers, your customer simply pays using a unique email-based PayID linked to the payment. The entire process happens through their online banking or mobile banking app, making it quick and familiar for them.

For your business, this means getting paid instantly, with payments automatically matched and recorded in your account.

Why Use PayID?

Get Paid Faster
Payments are processed in real time, so you receive funds almost instantly improving your cash flow and reducing delays.

No Cards, No Declines
Because customers pay directly from their bank account, there are no card declines, expiry issues, or failed payments due to insufficient card limits.

Automatic Reconciliation
Every PayID payment is automatically matched to the correct customer and transaction, saving you time on admin and reducing errors.

Seamless Experience
PayID works seamlessly with your existing payment requests and hosted payment pages, so there’s nothing new to manage just an additional, faster payment option.

What Your Customers Experience

Paying with PayID is simple and secure:

• They select PayID as their payment method
• They receive a unique PayID (email address) linked to the payment
• They log into their banking app and transfer the exact amount
• Payment is confirmed instantly

There’s no need to enter card details or share sensitive information. Everything is handled securely through their bank.

Key Benefits for Your Customers

• Simple and familiar – pay directly through their banking app
• No card details required – safer and more convenient
• Instant confirmation – know immediately when payment is complete
• Available anytime – 24/7 access through online banking
• Bank-level security – protected by their bank’s security systems

Important Things to Know

• Exact amount required
  Customers must pay the exact amount requested. If an incorrect amount is entered, it will be automatically refunded.
• Australian bank accounts only
  PayID is currently available for customers with Australian bank accounts.
• Real-time processing
  Most payments are instant. In some cases, banks may place a temporary hold (up to 4 hours) on higher-risk transactions.
• Automatic refunds
  Any incorrect or unmatched payments are automatically returned to the customer.

Why Merchants Choose PayID

PayID combines the speed of card payments with the lower cost and reliability of bank transfers — helping you get paid faster, reduce failed payments, and deliver a better experience for your customers.

If you’re looking for a smarter, more efficient way to accept payments, PayID is a powerful addition to your payment options.