Reactivating a Closed Pay Advantage Account

If you have previously requested to close your Pay Advantage account and now wish to reopen it or use our services again, the next steps will depend on whether your business details have changed.

If Your Business Details Remain the Same

If all key business details are unchanged (e.g. ABN, business structure, officeholder/director details), we may be able to reinstate your previous account.

To proceed:

• The Officeholder will be required to complete a series of verification checks

• Once completed, we can assess and action the reinstatement

Please contact Customer Support on 1300 641 310 to arrange this.

If Your Business Details Have Changed

If your business details have changed since the account was closed, you will be required to:

• Create a new Pay Advantage account, and

• Complete the standard onboarding and verification process

If You Only Require Historical Payment Information

If you do not wish to reactivate your account or create a new one, but need assistance with:

• Confirming payment details, or

• Accessing information from your previous account

We may still be able to assist.

• The Officeholder will need to complete verification checks

• Once verified, Support can provide relevant information where appropriate

Please contact Customer Support on 1300 641 310 for assistance.

This ensures that all account access and changes are handled securely and in line with verification requirements.