List of values used by parameter FailCode. This parameter is used when viewing or searching payment records.
| FailCode String Array |
|---|
| Indicates reason for payment failure. See attached description for appropriate actions to take if this code is appended to a payment record.
invalid_bsb Bank Account Payment
Industry Code: 1
payment_stopped Bank Account Payment
Request correct BSB number from the customer. Industry Code: 2
account_closed Bank Account Payment
Customer must tell their bank to allow debits on their account from Pay Advantage (ABN 38 749 739 150, User Id 378093). Industry Code: 3
customer_deceased Bank Account Payment
Contact customer for new account details. Industry Code: 4
bad_account Bank Account Payment
Industry Code: 5
refer_to_customer Bank Account Payment
Contact customer for correct account details. Industry Code: 6
deleted Bank Account Payment
Typically insufficient funds. Contact customer and try again later. Industry Code: 7
invalid_userid Bank Account Payment
Contact customer for new account details. Industry Code: 8
techincally_invalid Bank Account Payment
Contact support. Industry Code: 9
bpay_made_in_error BPAY Payment
Customers bank account does not allow debits. Change the payment account being user. Contact support.
bpay_unauthorised BPAY Payment
Contact support.
undetermined Card Payment
Will attempt to resolve automatically.
declined Card Payment
Charge declined. Confirm card details are correct and retry. If declined error persists, they will need to contact their card-issuing bank for more details.
insufficient_funds Card Payment
Advise customer to check correct funds are in the account and try again later, otherwise can use a different card/account.
processing_error Card Payment
Charge failed due to network issue. Re-attempt the payment or try again later. If problem persists contact support.
suspected_fraud Card Payment
Card may be lost or stolen. Advise customer of error and try another card/account to process payment.
expired Card Payment
Contact customer for new card details.
refunded All
See details attached to refund payment record.
invalid_authority Chargeback
Please contact support.
cancelled_authority Chargeback
Please contact support.
unauthorised Chargeback
Please contact support.
|
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