How to create a PayTo payment

PayTo is the latest initiative in Australia, enhancing transaction speed and security using the same technology that underpins PayID. As a merchant, you will send a PayTo agreement request to a customer. The customer will be notified by their bank about the pending PayTo agreement. Once the customer accepts the agreement, we will debit their account as per the agreed terms.

There are two types of agreements:

Single Payment

For a once off request for funds

This is for a one-time request for funds. Previously, debiting a bank account without proper authorization could lead to penalties for the merchant, resulting in chargebacks and significant losses. With PayTo, you can send an agreement request to the customer, and once they accept, the account is debited with protection against chargebacks in most scenarios.

Using Virtual Terminal:

1. Click create a Payment
2. Enter the payment amount and description
3. Select the PayTo icon.
4. Enter the customer's BSB and Account number or PayID.
5. The PayTo request is sent to the customer's bank.
6. The customer opens their banking app and locates the agreement to accept.
7. A pending acceptance screen is displayed on the merchant's screen while the customer accepts the PayTo agreement.
8. Once the PayTo is accepted, the account is debited.
9. A success icon is displayed on the payment screen.
10. The money is settled in your account the next day.

Using a Payment Request:

1. Click create a payment
2. Enter the payment amount and description.
3. Select "Payment Request" and send it to the customer.
4. The customer receives a link.
5. They click on the PayTo payment type, then enter their BSB and Account number or PayID.
6. The PayTo request is sent to the customer's bank.
7. The customer opens their banking app and locates the agreement to accept.
8. A pending acceptance screen is displayed on the payment request links screen while the customer accepts the PayTo agreement.
9. Once the PayTo is accepted, the account is debited.
10. A success message is shown to the customer once the process is completed.
11. The money is settled in your account the next day.

Recurring Payment

For a recurring payment

This is for ongoing payments. We are currently developing recurring PayTo agreements. These payments function similarly to Direct Debits but offer more protection against chargebacks because the customer has accepted the agreement through their banking portal.

Customers can cancel the agreement from their bank account. However, it is important to note that canceling a PayTo agreement does not nullify a contract. If a direct debit contract is in place, the customer may be in breach of contract if they cancel the agreement.