How to resend a Direct Debit Authorisation Link

When using our paperless direct debit option and the link sent to your Customer to Authorise has expired, the debit will go back into a Draft Status. To resend this link, follow these instructions: 

Click on DIRECT DEBITS from the left hand side menu panel
Click on SEARCH and enter your customer’s name
Click APPLY Click on the relevant Direct Debit

Click on Resend Customer Authorisation
Select on how you want to send this link

If your customer is not with you: Click SMS/Email Link. This will send an email and SMS to your customer that they can open on any device and enter their bank or credit card details, sign with their finger on their touchscreen device or using a mouse on a desktop device. Customer then clicks Authorise and the details are then automatically uploaded in your account once approved by Support. 

Share Link: This option will copy the link details so you can paste them into your own email, SMS, Facebook Messenger or WhatsApp. Your customer will be able to open the link on any device and enter their bank or credit card details, sign with their finger on their touchscreen device or using a mouse on a desktop device. Customer then clicks Authorise and the details are then automatically uploaded in your account once approved by Support.

A standard direct debit request authority is then generated and serves as your authority to debit the account. A copy of this form is also emailed to your customer.

 

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