View why your Direct Debit Request was Rejected

If your Direct Debit Request has been rejected, it will most likely be a result of a mistake on the DDR Form or a typo when the information was being entered. 

To view the particular reason why:
Click CUSTOMERS from the left hand side menu panel 
Click on the Search Box > Input your Customer name > Click APPLY
Click on the Customer to open their Profile > Click on the relevant Direct Debit
Up the top in red will be the reason for rejection.

 

DD_rejection_reason.jpg

  

Resubmit Amended Paper Form – You will require your customer to initial the changes and resubmit by following the instructions below:
Click on Direct Debits from the left hand side menu panel - View Direct Debits.
Click on the Search box and enter your customers name and highlight REJECTED > Click APPLY
Click on the rejected Direct Debit to open
Next to the uploaded direct debit, click on DELETE to remove incorrect form
Upload your amended form > Click the checkboxes
Click on Submit for Approval in top right hand corner.

 

Resubmit Paperless/Electronic Authority – You will require your customer to resign by following the instructions below:
Click on Direct Debits from the left hand side menu panel - View Direct Debits.
Click on the Search box and enter your customers name and highlight REJECTED > Click APPLY
Click on the rejected Direct Debit to open
Make the required amendments > Click Authorise 
Click on the appropriate selection to have your customer resign. 

 

 

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