Approval & Rejection of new Direct Debit Requests

Approval/Verifying Authority

When you submit a new direct debit we need to perform a few checks to verify the direct debit is valid. If the direct debit meets the criteria it will be approved and debits will start on the first debit date.

 

Rejections

If your Direct Debit Request has been rejected, it will most likely be a result of a mistake on the DDR Form or a typo when the information was being entered. 

To view the particular reason why:
Click CUSTOMERS from the left hand side menu panel 
Click on the Search Box > Input your Customer name > Click APPLY
Click on the Customer to open their Profile > Click on the relevant Direct Debit
Up the top in red will be the reason for rejection.

 

DD_rejection_reason.jpg

  

Resubmit Amended Paper Form – You will require your customer to initial the changes and resubmit by following the instructions below:
Click on Direct Debits from the left hand side menu panel - View Direct Debits.
Click on the Search box and enter your customers name and highlight REJECTED > Click APPLY
Click on the rejected Direct Debit to open
Next to the uploaded direct debit, click on DELETE to remove incorrect form
Upload your amended form > Click the checkboxes
Click on Submit for Approval in top right hand corner.

 

Resubmit Paperless/Electronic Authority – You will require your customer to resign by following the instructions below:
Click on Direct Debits from the left hand side menu panel - View Direct Debits.
Click on the Search box and enter your customers name and highlight REJECTED > Click APPLY
Click on the rejected Direct Debit to open
Make the required amendments > Click Authorise 
Click on the appropriate selection to have your customer resign. 

 

 

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