How customer payments are remitted to you

When customer payments are received either by BPAY or Direct Debit you will see an individual transaction for that payment.

Once a payment has cleared (refer to payment clearance times) it is grouped together with any other payments that are ready to settle and one deposit is made to your nominated financial institution. Information relating to a deposit can be found in the secure client service under "Payments" > "Settlements".

From here you can print a report or download a CSV file containing a list of all the payments relating to the settlement.

You can also receive an email notification advising you when funds have been credited to your bank account.

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