The following cut-off times apply for the processing of direct debit instructions:
New Direct Debits (where we manage the schedules)
Must be submitted with accurate supporting Direct Debit form by 2pm AEDST on a valid business day. If submitted after this time or if the form contains errors we can not guarantee the debit will be processed on time.
Debit instructions must be fully submitted and authorised by 4pm AEDST on a valid business day. If submitted after this time we can not guarantee the debits will be processed on time.