Change the Date, Amount or Skip a debit

You can easily change the amount, date or skip a payment of your customer's Direct Debit. You can only decrease a payment amount, unless you have a Variable Direct Debit Authority. 

Change the amount 
Click on DIRECT DEBITS from the left hand side menu panel 
Click on SEARCH and enter your customers name > Click APPLY
Click on the relevant Direct Debit 
To the right of the payment, click the edit ICON > CHANGE AMOUNT > Enter new $ amount > Click CHANGE.

Skip a payment
Click on DIRECT DEBITS from the left hand side menu panel 
Click on SEARCH and enter your customers name > Click APPLY
Click on the relevant Direct Debit 
To the right of the payment, Click click the edit ICON > SKIP > SAVE.

Change the date 
Click on DIRECT DEBITS from the left hand side menu panel 
Click on SEARCH and enter your customers name > Click APPLY
Click on the relevant Direct Debit 

To the right of the payment, click the edit ICON > CHANGE DATE
Select the new date > Click SAVE.

 

Edit_Installment.jpg

 

Permanently reduce all scheduled debits  
Click on DIRECT DEBITS from the left hand side menu panel 
Click on SEARCH and enter your customers name > Click APPLY
Click on the relevant Direct Debit 

click the edit ICON
Click on SET AMOUNT > Enter new $ amount > Click SAVE.  

 Perm_reduce_2.jpg

 

 

 

 

 

 

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