Resume, Pause or Cancel a Direct Debit Schedule

At anytime, you can Temporarily Pause, Resume, Permanently Cancel a schedule by clicking on the status of the direct debit. 

Temporarily Pause - Will stop debiting until you Resume the schedule. Any debits that are missed while the schedule is paused will be marked with a re-debit button, giving you the option to catch up on those payments at a later date. 

Resume - Resume's the direct debit from the next due date.

Permanently Cancel - Will permanently cancel the direct debit, you can not resume a schedule after it has been cancelled.

 

How to Pause, Resume or Cancel
Click on DIRECT DEBITS from the left side menu panel 
Click on SEARCH and enter your customers name > Click APPLY
Click on the relevant Direct Debit to open up the schedule
Click on Suspend then click on the action you want (Temporarily Pause or Permanently Cancel).

Pause_DD.jpg

 

 

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