On-charging direct debit fees to your customers

You have the option to on-charge the fees relating to a schedule to your customer providing the customer has signed a Direct Debit Request form indicating that the fee will be charged.

 

What happens if a dishonour occurs?

If a debit dishonours the dishonour fee along with the debit fee will accrue and we will attempt to debit these fees at the next available opportunity. If a schedule dishonours for any reason other than insufficient funds (refer to drawer) you can submit a new authority (with a new bank account). If you choose to cancel a schedule BEFORE any debit/dishonour fees have been drawn the fees with automatically be charged back to you.

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