On-charging direct debit fees to your customers

You have the option to on-charge the fees relating to a schedule to your customer, providing the customer has signed a Direct Debit Request form indicating that the fee will be charged. The default option when setting up a new direct debit, is to oncharge.

You can simply untick these boxes if you want to absorb the fees yourself. You will be invoiced for any fees that are not oncharged to your customer. 

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What happens if a dishonor occurs?
If a debit dishonours the dishonour fee along with the debit fee will accrue and we will attempt to debit these fees at the next available opportunity. 

How we handle a dishonor

Tax invoice for on-charged payment fees

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