What name appears on my customers bank statement

Credit Card & Direct Debit

A special Remitter Name will appear on yours customers bank statement along. Depending on the payment type your company location and a reference number may also appear.

The Remitter Name is a shortened version of your business name.

Your Remitter Name can be found by accessing the secure client portal under setup options. You can request a change to your remitter name by contacting customer support however the name can only be changed if your requested shortened names accurately reflects your business name.



If you are using our generic Biller ID the name "INVOICE PAYMENT" or a name similar to this unless you have ordered and are using a custom Biller ID. In this instances your name will appear.

Have more questions? Submit a request